Thursday, 30 January 2014

Martek get nominated for an Institute of Customer Service award!


We’re pleased to announce that Martek Marine have been shortlisted for an Institute of Customer Service award!

The UK Customer Satisfaction Awards recognises businesses that are committed to WOWing their customers at every contact, from the initial enquiry, to delivering the goods efficiently.

Martek held a raffle draw to determine who would represent the company at the Lancaster London Hotel in the capital, and the lucky winners came up as Executive Assistant Sam Sargent, and Nancy Greaves from the Marketing team. Give a good speech, ladies!

Hopefully we have impressed the judges enough to win the Objective HR Employee Engagement Strategy of the Year and we can head back to South Yorkshire ready to tackle the Institute of Customer Service Qualification!

Tuesday, 28 January 2014

‘Legendary Customer Service’ meet ‘ICS Qualifications’

Martek Marine have recently seen the launch of ‘The Legends’ project! The overall aim of the project? To create Legendary Customer Service for you, our customers.

Our aim is to provide you with a memorable experience at every point of contact with Martek and be the best in the industry at serving your needs.

The qualifications that we are undertaking with the Institute of Customer Service let us recognise that we are giving you legendary customer service. All our customer facing employees have just stated on the pathway towards these qualifications, , and we hope to complete this within the next quarter. These recognised awards will complement their day-to-day jobs and will also stay with them throughout their career.


We’ll report on our employees progress throughout this qualification, so keep watching this space!

Thursday, 19 December 2013

Christmas at Martek



The office is covered in tinsel, festive jumpers are once again making an appearance, and we’ve just about recovered from the Christmas Party at the weekend. It’s beginning to look a lot like Christmas…

On Friday we supported ‘Save the Children’ as we took part in Christmas Jumper Day. The global charity work to make the world a better place for our children, as ‘No Child is Born to Die’. Their goals are to stop child hunger, protect their wellbeing and provide education for all. We hope we've helped them on their way. Keep up the good work @savethechildren!

Saturday was a time to glam up and dig out the party dresses as we headed to Ponds Forge’s Masquerade Ball. The tradition of the Masquerade Ball was to provide anonymity to a 17th century Europe heavily influenced by the class divides in societies.


Following welcome drinks and a traditional Christmas dinner, The English Gentlemen took to the stage to blast out a few party hits. Here are a few photos from the night for you to enjoy! 

Thursday, 12 December 2013

When is ECDIS mandatory?

As with the BNWAS regulations that preceded them, the regulations that have made ECDIS mandatory (IMO - Solas Chapter V Regulation 19.2) require a staggered compliance schedule based on vessel types.


Newbuild Vessels


Passenger Ships

Passenger Ships of 500 gross tonnage and upwards constructed on or after 1st July 2012.

Tankers

Tankers of 3,000 gross tonnage and upwards constructed on or after 1st July 2012.

Cargo Ships

Cargo ships other than tankers, of 10,000 gross tonnage and upwards constructed on or after 1st July 2013.

Cargo ships, other than tankers, of 3,000 gross tonnage and upwards but less than 10,000 gross tonnage constructed on or after 1st July 2014.


Existing Vessels


Passenger Ships

Passenger ships of 500 gross tonnage and upwards constructed before 1st July 2012, not later than the first survey on or after 1st July 2014.

Tankers

Tankers of 3,000 gross tonnage and upwards constructed before 1st July 2012, not later than the first survey on or after 1st July 2015.

Cargo Ships

Cargo ships, other than tankers, of 50,000 gross tonnage and upwards constructed before 1st July 2013, not later than the first survey on or after 1st July 2016.

Cargo ships, other than tankers, of 20,000 gross tonnage and upwards but less than 50,000 gross tonnage constructed before 1st July2013, not later than the first survey on or after 1st July 2017.

Cargo ships, other than tankers, of 10,000 gross tonnage and upwards but less than 20,000 gross tonnage constructed before1st July 2013, not later than the first survey on or after 1st July 2018.

A simplified version of this information can be seen in the table below: 



Wednesday, 4 December 2013

Why manufacturers must offer ECDIS leasing

ECDIS, Electronic Chart and Display System, is the name given to the hardware driving shipping’s switch to electronic navigation. Essentially a simplified computer designed for use on a vessel’s bridge, the most basic function of an ECDIS is to display navigational charts on a screen showing the vessel’s position.

It’s the additional functions which really set ECDIS apart from paper charts though – a powerful system of tools, notifications and alerts which provide the navigator with essential, real time information and warnings of potential hazards far ahead of time.

ECDIS alerts the navigator if any sections of the route are considered unsafe based on the vessel’s requirements, this could be as simple as avoiding water shallower than the vessel’s draft or as complex as avoiding heavy seas for a vessel minimising the risk of liquefaction to a nickel ore cargo.

Chart overlays show information of interest on top of the chart itself, including weather and tide forecasts and piracy hotspots. This weather and tidal data feeds into the ECDIS’ automatic, optimised route planning, leading to fuel savings and reduced transit times. More advanced systems also support ice charts for arctic navigation and radar overlay, eliminating the need for two screens and making it easier to cross-reference the information from each piece of equipment.

As well as route planning and ongoing navigation, ECDIS has the potential to make huge efficiency gains within ship management, collecting data throughout the voyage and automatically sending it ashore, allowing for more accurate scheduling and easier maintenance and delivery logistics.

Most importantly though, ECDIS requires a fraction of the work of traditional charts to update, taking a huge burden off the navigator and allowing him or her to concentrate on safe route planning. Even the most basic systems can be updated regularly using a few CDs, while better devices automatically download and install updates and notices to mariners at port or even mid-voyage, meaning an immediate, significant saving on paper charts.

Research from DNV shows that the use of ECDIS may reduce grounding frequency by at least 30%. The third most frequent accident involving ships larger than 100GT, grounding is also the fourth highest contributor to marine fatalities at 12%.

Legally, the argument for ECDIS has been won. Electronic navigation is already required by law on new passenger vessels over 500 GT, new tankers over 3,000 GT and new cargo vessels larger than 10,000 GT. From June 2014 this will be extended to include new cargo ships above 3,000 GT and existing passenger ships built after July 2012 and larger than 500 GT. Two final waves will complete the legislation – existing tankers constructed after 2012 must navigate electronically no later than their first survey on or after July 1 2015, while existing cargo carriers bigger than 50,000 GT and constructed after July 1 2013 must meet the legislation no later than their first survey on or after 1 July 2016.

Despite the enthusiasm of the regulators though, ECDIS was not universally welcomed and lost trust among many users after early issues with the technology, including the lack of a legal requirement for different systems to use the same symbols to denote certain hazards. Meanwhile, opponents say it reduces important navigation skills and leads to decreased vigilance. Stories abound of navigators watching their screen intently as unmarked hazards sail past the bridge windows. After several years of hard work though, most of these issues have been cleared up and ECDIS equipment has emerged as reliable and meticulously thought-through, and opinion is starting to turn in its favour.

The biggest opposition to ECDIS though has always been over the timing of its implementation. Introduced after five years of rock-bottom freight rates and amid a raft of other expensive legislation, including emissions reduction and ballast water management, critics say that ECDIS is important but not urgent enough to justify such short, strict deadlines while owners and operators are struggling with tight margins and a crippling lack of accessible finance.

While legally required to implement ECDIS, there is a danger that companies will do as little as possible to meet the required legislation and wait until the last minute to implement the technology, which would be far more dangerous than continuing to use tried and tested paper charts. If companies use only the most basic functions of ECDIS and crew are not well-trained and comfortable with electronic navigation, there is a risk that we could see more groundings and collisions, all while the technology’s vast potential sits untapped.

This problem can be significantly eased by ECDIS manufacturers, who must make the responsible choice to offer leasing options on their equipment. Leasing is absolutely crucial to give operators and shipowners the opportunity to limit their risk and reap the benefits ECDIS can bring. Early adoption allows crew longer to get to grips with equipment and learn how to get the most from electronic navigation without the pressure of the IMO deadline.

Beyond the safety aspect, the advantages of leasing are numerous. There is no need for a large capital outlay, easing cash flow in difficult circumstances and leaving more money available for essential training.

While technology changes at such a rapid pace, it’s a real disadvantage to be stuck with equipment which isn’t up to date. Leasing allows operators to easily change supplier or system if they feel a better alternative is available and also makes it easier to trial different systems. This flexibility is not necessarily good for the manufacturer, but it is extremely important for the purchaser and the wider industry, because it encourages the innovations that will lead to ever improving safety records and the best possible use of ECDIS’ huge potential.


ECDIS does not have to be a cost - full training, getting the most out of the ECDIS you choose and integrating it with your onshore operation can all immediately lead to increased efficiency, reduced transit and waiting times, and could ultimately lead to savings which cover the cost of the equipment itself. For the good of the industry, manufacturers must make the first step by offering the option to lease a piece of equipment which, implemented in good time and used right, has the potential to prevent more collisions and groundings than perhaps any other single piece of equipment in modern shipping. 

Monday, 25 November 2013

ECDIS information offered to shipowners in new book

Information and advice on moving from traditional paper navigational charts to ECDIS platforms has been offered in a new book published by The Nautical Institute.

The second edition of 'From Paper Charts to ECDIS' has been published to offer full guidance on training, practice and equipment. It has been four years since the first edition was released, and the Nautical Institute’s Sea Going Correspondence Group (SGCG) believed that this second version was necessary due to the masses of experience that has been gained within the field in recent years.

Author Captain Harry Gale said: “As well as supporting its members through this fundamental change, The Nautical Institute wants to ensure that the best practice encapsulated in this second edition, incorporating experience at sea, reaches as wide an audience as possible throughout the industry. Bridge procedures have to be amended to accommodate the very different working practices needed for using ECDIS and failure to instigate the discipline of being alert and engaged when using ECDIS may lead to distraction, complacency and ultimately accidents.”

The Institute’s chief executive Philip Wake added that the industry had been starting to learn about the importance of ECDIS training back in 2009, but this move from paper to technology has been deemed difficult. Since then, a series of recommendations have now been listed by the Institute, which feature in this new book. It is hoped that the information available will be applicable to shipowners until at least 2018, by which time training on most vessels should be completely accurate.

The book's launch was part of the E-Navigation Revolution conference in London on November 20th and 21st. The wider conference looked at navigational safety issues that still remain a top priority within the industry. 

Monday, 11 November 2013

Martek gets funny for charity

Eight South Yorkshire professionals took to the stage last week to do their bit for local cancer charity, Western Park.

In support of Director Steve Coulson, who bravely tried his hand at stand-up comedy, the whole Martek gang headed to Sheffield City Hall for Funny Business. The event was first run last year very successfully, and was therefore repeated this year, but with the aim of raising even more for the good cause!!

After a hilariously funny first half, Steve battled his nerves and brought his script to stage shortly after the interval, with a roaring cheer from the Martek Groupies.

With a script involving his two year old daughter and new born son, we were expecting hilarious tales of sibling rivalry and parent bribery – we weren't disappointed!

After a comical 10 minutes, Steve’s time on stage drew to a close, with big cheers from the supportive audience.

Unfortunately, after seeing all 8 contestants, it was clear it was going to be a tight competition, but the Martek business man managed to grab 3rd place, and in the process raised well over £1,000 for Weston Park Cancer Charity.


The whole night was a brilliant success for most – but a few shouldn't quit their day jobs just yet!! Tina Harrison from the charity announced the night was well on target to raising £30,000!