Friday, 11 October 2013

Martek achieves ICS ServiceMark Accreditation

Martek Marine are pleased to announce that we have been awarded the Institute of Customer Service ServiceMark Accreditation.

To gain the recognition of a company committed to customer service, we invited in an assessor from the ICS to look at our core values, how we assist customers at every step of the enquiry process, and our aims for the future.

The assessor had the chance to gain the views of employees from all departments, including marketing, sales, operations and finance.

The award was presented to CEO Paul Luen at our quarterly company meeting this month.

Paul exclaimed “I am delighted to have received the ServiceMark award from the ICS. It is recognition of the work Martek’s employees put in every day to ensure all our customers receive the highest customer service from the moment of enquiry, right through to receiving their Martek product, and the service thereafter.”

If you have any comments regarding how we can further build on our ServiceMark customer service recognition, feel free to post a
comment below.

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