Monday, 26 November 2012

Martek goes the extra 18,000 miles in the name of customer service

Martek Service Engineer Mick English

Martek Marine prides itself on always meeting its customers’ requirements, but service engineer, Mick English, went beyond the call of duty making a 40 hour 18,000 mile round trip to Malaysia to hand deliver spare parts to ship management company  V Ships.

“We’d promised to get V Ships their parts on time and the only way to do it was to do a hand-over at Kuala Lumpur. It was pretty exhausting, but worth it,” said Mick

V Ships manager Mohammed Haque said: “it was the best service we've ever received!”

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