Friday, 11 October 2013

Martek achieves ICS ServiceMark Accreditation

Martek Marine are pleased to announce that we have been awarded the Institute of Customer Service ServiceMark Accreditation.

To gain the recognition of a company committed to customer service, we invited in an assessor from the ICS to look at our core values, how we assist customers at every step of the enquiry process, and our aims for the future.

The assessor had the chance to gain the views of employees from all departments, including marketing, sales, operations and finance.

The award was presented to CEO Paul Luen at our quarterly company meeting this month.

Paul exclaimed “I am delighted to have received the ServiceMark award from the ICS. It is recognition of the work Martek’s employees put in every day to ensure all our customers receive the highest customer service from the moment of enquiry, right through to receiving their Martek product, and the service thereafter.”

If you have any comments regarding how we can further build on our ServiceMark customer service recognition, feel free to post a
comment below.

Thursday, 10 October 2013

Martek grabs 3rd prize for 'Employer of the Year'

This week, Executive Assistants Sam Sargent and Erica Hadley were at the Grange City Hotel in London to represent Martek Marine as we were selected as a finalist for the 2013 Employer of the Year award, in the Office Show by Hays Recruiting Experts.

The black tie event was a great chance to meet people within the secretarial and PA field, as well as celebrate our achievements as a company.

The time came to present the awards, and we were thrilled to accept 3rd place for employee of the year!

After the delicious three course meal, we had a chance to dance to disco classics, and mix our own songs on the decks. 

The award now takes pride of place in our Rotherham Headquarters.