Thursday, 30 January 2014

Martek get nominated for an Institute of Customer Service award!

We’re pleased to announce that Martek Marine have been shortlisted for an Institute of Customer Service award!

The UK Customer Satisfaction Awards recognises businesses that are committed to WOWing their customers at every contact, from the initial enquiry, to delivering the goods efficiently.

Martek held a raffle draw to determine who would represent the company at the Lancaster London Hotel in the capital, and the lucky winners came up as Executive Assistant Sam Sargent, and Nancy Greaves from the Marketing team. Give a good speech, ladies!

Hopefully we have impressed the judges enough to win the Objective HR Employee Engagement Strategy of the Year and we can head back to South Yorkshire ready to tackle the Institute of Customer Service Qualification!

Tuesday, 28 January 2014

‘Legendary Customer Service’ meet ‘ICS Qualifications’

Martek Marine have recently seen the launch of ‘The Legends’ project! The overall aim of the project? To create Legendary Customer Service for you, our customers.

Our aim is to provide you with a memorable experience at every point of contact with Martek and be the best in the industry at serving your needs.

The qualifications that we are undertaking with the Institute of Customer Service let us recognise that we are giving you legendary customer service. All our customer facing employees have just stated on the pathway towards these qualifications, , and we hope to complete this within the next quarter. These recognised awards will complement their day-to-day jobs and will also stay with them throughout their career.

We’ll report on our employees progress throughout this qualification, so keep watching this space!